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Core Features Guides

Core Features Guides

8 min read ·

Welcome to our Core Features Guides! This beginner-friendly resource is designed to help you take your first steps with Frevana—the leading platform for maximizing your brand’s visibility across AI-powered answer engines like ChatGPT, Gemini, and Amazon Rufus. Whether you're new to AI Engine Optimization (AEO) or just starting with Frevana, this guide will walk you through the essential features to unlock real, measurable impact for your business.

In this guide, you’ll learn how to:

  • Monitor your brand’s visibility across top AI platforms in real time
  • Discover what prompts and questions customers use when making decisions
  • Automate AI-optimized content creation and fill content gaps
  • Analyze AI engine brand preferences and improve your brand’s recommendation rate

Understanding these core features matters: AI-driven recommendations are quickly becoming the new front door for customers making purchase decisions. With Frevana, you can ensure your brand stands out in this fast-evolving ecosystem, often within just 7–14 days of getting started.

Estimated time to complete: 20–30 minutes

Prerequisites

Before using Frevana’s core knowledge features, make sure you have the following:

  1. Product Access
    1. Visit Frevana's website.
    2. Click Sign Up in the top-right corner to create your account.
    3. Complete the registration process with your details.
    💡 Tip: Frevana offers a 7-day free trial with no credit card required, so you can explore risk-free.
  2. Basic Account Setup
    1. After signing up, log in with your credentials.
    2. On your dashboard, choose a pricing plan (Starter, Professional, or Enterprise) as suited to your needs.
    3. Select your primary product or brand to track.
    ⚠️ Warning: If you skip product selection, some knowledge features may not be available for setup.
  3. Familiarize Yourself with Core Terminology
    • AEO: AI Engine Optimization (analogous to SEO, but for AI answers).
    • Prompt: A question or topic users ask AI platforms.
    • Workflow: A set of automated tasks Frevana runs to improve your brand’s AI visibility.

Exploring the Knowledge Base

Frevana’s knowledge base is designed to help you navigate, search, and interpret essential information about AI visibility strategies and product features.

Access the Knowledge Base

  1. From your dashboard, locate the left-hand navigation menu.
  2. Click Knowledge Base to enter the resource center.

Search for Information

  1. At the top of the Knowledge Base page, find the search bar.
  2. Type keywords such as "AEO," "content creation," or "prompt research."
  3. Press Enter to view a filtered list of relevant articles and guides.
💡 Tip: Use specific keywords (e.g., “Perplexity API integration”) for more precise results.

Browse Articles and Categories

  1. Below the search bar, you'll see categorized sections (e.g., Solutions, Articles, Publications).
  2. Click any category to expand and see individual entries listed with concise titles.
  3. Click an entry to open the full article.
⚠️ Warning: Some advanced topics may be restricted based on your current pricing plan.

Interpret Key Entries

  1. Each article starts with a summary highlighting main takeaways.
  2. Step through sections or use the table of contents links at the top for faster navigation.
  3. Notice text highlights for tips, best practices, or warnings within articles.

Creating and Organizing Knowledge Content

Developing your own repository of knowledge empowers your team and ensures consistent improvement of your AI visibility.

Add a New Knowledge Item

  1. Inside the Knowledge Base, click the Create New Article button (usually near the top-right).
  2. Enter a clear title and a detailed description or answer for the new knowledge item.
  3. Attach related tags (e.g., "AEO", "Prompt Research") for categorization.
  4. Click Save to publish.

Example Knowledge Item Format

## Title: What is AEO?
AEO stands for AI Engine Optimization, which focuses on increasing your brand's visibility in AI-generated answers rather than traditional search results.
💡 Tip: Use simple headers and bullet points in your entries to improve readability for both users and the AI agents.

Organize Knowledge with Categories and Tags

  1. When creating or editing an article, select a suitable Category from the dropdown (e.g., "Articles", "Solutions", "Case Studies").
  2. Add additional tags by typing and pressing enter after each relevant keyword.
  3. Review the Knowledge Structure panel on the right to see how your content appears within the overall hierarchy.

Update Existing Entries

  1. In the article list, find the entry you want to update.
  2. Click the Edit icon next to the title.
  3. Make your changes in the editor, then click Update.
⚠️ Warning: Updating published entries will make your changes live immediately.

Using Knowledge Features for Problem-Solving

Leverage Frevana's knowledge tools to enhance your practical workflows and answer questions efficiently.

Answer Common Questions with Knowledge Content

  1. In the dash, access Articles or use the search bar to quickly locate answers to common AEO or product implementation questions.
  2. Direct teammates to published articles using the copy link feature, accessible at the top of each entry.
💡 Tip: Bookmark frequently referenced articles in your browser for instant access during meetings or troubleshooting.

Reference Knowledge Items in Workflows

  1. When creating a new AEO workflow (e.g., for prompt research or content optimization), attach related knowledge articles by clicking the Attach Knowledge field.
  2. Search for the relevant article titles and select them to include as reference material within the workflow setup panel.
  3. Complete and launch your workflow.

Apply Knowledge to Automated Agents

  1. Open the AI-Powered Agents section.
  2. Choose an agent such as AEO Content Advisor or User Prompt Research.
  3. Populate the agent’s brief or context section with links to knowledge base entries that clarify your brand’s strategy.
  4. Click Run Agent to start execution.

Troubleshooting Common Issues

Beginners sometimes encounter hurdles—here’s how to address the most frequent ones.

Trouble Finding the Right Information

  1. Double-check your spelling and use broad keywords in the search bar.
  2. Explore category filters on the left side of the Knowledge Base page.
  3. If you still cannot find what you need, click Request New Article at the bottom of the page to ask for coverage.

Issues Editing or Updating Content

  1. Ensure you have the correct permissions by checking your user role under Account Settings.
  2. If you see an “Access Denied” message, request edit access from your admin.
  3. If your edits don’t save, check your network connection and try again.

Workflow or Agent Setup Not Proceeding

  1. Confirm that all required fields (title, description, knowledge links) are filled in.
  2. If errors persist, refresh the page and log in again.
  3. For persistent issues, access Help Center from the dashboard menu and open a chat with support.
⚠️ Warning: Unsaved edits or unsubmitted articles will be lost if you navigate away from the page before saving.

Conclusion and Next Steps

Mastering Frevana’s knowledge features lays the foundation for brand success across major AI platforms. Continue exploring advanced guides in the Knowledge Base to learn about competitive intelligence, custom workflow automation, and more.

  • Check out advanced articles for in-depth strategies.
  • Engage with Frevana’s user community by joining forums or Q&As via the Community Resources link in the dashboard.
  • Schedule a demo with Frevana support for personalized help and practical walkthroughs.
💡 Tip: Make knowledge sharing part of your team’s regular process to ensure best practices are continually updated and accessible to everyone.

Conclusion

In this guide, we explored the core features, delving deeply into how each component works and how you can leverage them to maximize productivity. With clear explanations and step-by-step instructions, you should now feel more confident navigating and utilizing the platform’s most important tools.

Next Steps

  • Experiment with Features: Try out the features discussed in your own workflow to discover how they best fit your needs.
  • Customize Settings: Adjust the feature settings to tailor the experience to your preferences or business requirements.
  • Join the Community: Engage with other users in forums or groups to learn tips, share feedback, and get support.
  • Stay Updated: Keep an eye on product updates for new features and enhancements.

Related Resources

Troubleshooting

  • Feature Not Appearing: Ensure your app or platform is updated to the latest version and check your permissions.
  • Settings Not Saving: Refresh your browser or app, and verify you have the proper access rights.
  • Error Messages: Refer to the support documentation or contact support with the error code for specific guidance.
  • Performance Issues: Clear your browser cache or restart the application to improve responsiveness.

Feel free to revisit this guide whenever you need a refresher, and don’t hesitate to explore further—confidence comes with practice!

Guide Type: Feature Deep Dive | Target Audience: Beginner - New to the product

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